How to Communicate with Online Casino Live Dealers

Playing online casino games with live dealers provides the atmosphere of a land-based casino in the comfort of your own home. There is no need to dress up, travel or arrange childcare, you simply turn on your device and join in the fun by interacting with the dealer. However, there is basic etiquette about how to communicate with online casino live dealers to make the experience as enjoyable as possible. 

What are online live dealer games?

Live dealer games include roulette, poker, blackjack and baccarat. Online casino live dealer games allow players to play in front of a dealer along with other players even when they are not physically in the casino. Live dealers are personable and experienced croupiers who understand how to make the interactive experience as close to the real thing as possible.  

A social occasion

Generally, live dealer games are a social experience where players not only interact with the dealer but also with the other players at the table via a chatbox. In live dealer games, there is a separate chatbox for the dealer who will respond to comments verbally so all players can hear the reply.  This is why it is important to understand the basics of live dealer games etiquette. 


Say hello

First, imagine the croupier and other players are in the same room as you. The dealer will usually greet you by your username when you join a table and it is polite to respond with your own greeting even if you want to keep quiet through play. 

Know the rules of the game before playing

Dealers are happy to explain minor details for new players but with a schedule to adhere to and with other players at the table their focus is on gameplay. Therefore, players should know the rules of the game they are planning before they join a table. Use demo sites as a free way to test your strategies. 

Keep calm and respectful

A live dealer at a reputable casino will treat all players equally. They cannot manipulate the game in your favour or against you. Do not blame the dealer if you have a run of losses, poor behaviour towards the dealer could see you banned from the site for life.

In the same way, do not tell dealers how to do their job. The dealers are professional croupiers who work with a method and at a speed that suits the majority of players which are enshrined in the operator’s protocols. 

Keep chat comfortable

Be aware that all live chat is monitored so any inappropriate comments will lead to a warning. Do not divulge your address or give out your phone number at live dealer games. Whilst a dealer can be trusted, other players may take advantage of this information. 

Live dealers are not customer support

For help within the game, ask the live dealer. For issues around withdrawals, deposits or general complaints, contact the operator’s customer support representatives.