Blizzard is aware of the Diablo IV Open Beta Early Access issues like long queue times and server disconnections.
Diablo IV Open Beta Early Access is now underway and today is the first of the few days it will be available for players who have pre-ordered the game. There is a second Open Beta test at a later time, but this will be exclusive to those who got the game early as a bonus. Everyone was excited to try out the game’s first few stages that many fans pre-ordered right away. When the doors to the early access opened, all hell broke loose and unfortunately, that also broke the servers.
The developers have now posted online to say that they are now managing the rate of players entering the game until they will find a way for fixing the connection issues.
Here is a statement of the game’s community manager:
Just wanted to provide an update regarding the queues players are experiencing this morning. The team is working through some issues behind the scenes that have been affecting players and causing them to be disconnected from the servers. For the time being, we are managing the rate of players entering the game until we have a full fix for the disconnection issues. This is done so we can ensure stability amongst players who get into the game after the queue process. If you are in queue, we ask that you stay in queue to ensure you do not reset your timer. We plan to have more accurate queue countdowns in place for Open Beta next weekend as noted in our Known Issues post.
We are actively working on these issues for this weekend. Once these are resolved we will be able to increase the influx of players and queue times will be significantly reduced.
We will be updating this thread once we have additional information.
Diablo 4 launches on June 6, 2023 on PC, PS4, PS5, Xbox One, and Xbox Series X/S.