Starbreeze Studios has recently shared a statement to express its disappointment with the Payday 3 launch weekend server issues.
Payday 3 was launched on Thursday, September 21, 2023, for PC, PS5, and Xbox Series X/S including via Xbox Game Pass. While it was welcoming that the players were increasing by the minute, unfortunately, it got issues and it was piling up quickly.
A new statement was issued recently by Starbreeze CEO Tobias Sjögren revealing his “disappointment” in how his company’s big new launch had landed. He largely blamed an unnamed third-party matchmaking service for causing the game to launch badly.
“PAYDAY 3 matchmaking infrastructure has not performed as tested and expected. Matchmaking software encountered an unforeseen error, which made it unable to handle the massive influx of players,” Starbreeze wrote. “The issue caused an unrecoverable situation for Starbreeze’ third-party matchmaking partner.”
“A new version of the matchmaking server software was gradually deployed across all regions leading to improved performance. However, a software update made by the partner during late Sunday again introduced instability to the matchmaking infrastructure. The partner continues to work to improve and stabilize PAYDAY 3s online systems.
“The issue in question did not manifest during Technical Betas or Early Access due to the specificity of rapid user influx and load-balancing. Starbreeze is currently evaluating all options, both short- and long-term. In the short-term, this means Starbreeze’ focus is to ensure the player experience. In the long-term, this means evaluating a new partner for matchmaking services and making PAYDAY 3 less dependent on online services.”
Payday 3 is out now on PC, PS5, and Xbox Series X/S.