Ubisoft has now clarified the misunderstanding on the inactive account deletion controversy.
Ubisoft Suspends and ‘Deletes’ Accounts
Yesterday, it was reported and confirmed that Ubisoft had suspended various accounts that have not been used or logged in by users for a long time. It has been rumored that some accounts with purchased games will be deleted if users will not reactivate them in time which riled up the gaming community. Today, Ubisoft has shared new details to clarify and clear up this misunderstanding.
Deletion of Accounts Protection Against Fraud
“For many years now, we have implemented our account deletion process in compliance with the requirements of the GDPR,” reads a statement from Ubisoft to Eurogamer. “Our policies are aligned with legal requirements and with the standards of the industry. This measure also acts as a protection for our players against fraud.”
Criteria for Account Deletion
Ubisoft has now shared four key criteria it follows for account deletion, which is a very strict process.
- The gaming activity of the account since its creation
- The account’s libraries: accounts that include purchased PC games are not eligible for deletion
- The duration of inactivity of the account, meaning the last login to our ecosystem (including from Ubisoft games on Steam and other platforms)
- The existence of an active subscription tied to the account.
Warnings and Conditions
Ubisoft also clarified that in practice it has “never deleted accounts that have been inactive for less than four years.” Users will be sent three emails over 30 days offering to restore the account before deletion is permanent. If the user logs into their account, they will get an automated warning and link to reactivate the account.
Accounts with Purchased Games
Users who have purchased games in their library will not be eligible for deletion, so do not worry and relax.