How to cancel and refund Hogwarts Legacy Pre-order

Learn more how to cancel and refund your pre-orders for Hogwarts Legacy


Hogwarts Legacy is one of the most anticipated games of Warner Bros. as it will introduce the wizardly world to players once more. However, due to some unexpected delays and such, Pre-orders for the game have been canceled and refunded for the Xbox and PlayStation due to delays in release and the lack of updates from players on pre-order preferences. In this guide, players will learn how to get their refunds for Hogwarts Legacy pre-orders.

Why Were Hogwarts Legacy Pre-Orders Cancelled?

According to the official Twitter for Warner Brothers Support, there was a delay in the release of the Xbox One version of the game. Because of this, pre-orders were canceled. As for the PlayStation version, those who purchased from the PS store should have received an email that required them to update their pre-order preferences. Those who did not do so before December 20, 2022, had their Digital Deluxe Editions refunded.

How to Refund Hogwarts Legacy Locally

For those who have pre-ordered the game locally, players should visit their local stores and inquire about their refund policy. Best to save any receipts or documents that say they have purchased this item from their stores to insure no problems will occur.

How to Refund Hogwarts Legacy Digitally

Here are the steps to get a refund for Hogwarts Legacy Pre-order Digitally:

Go to the Official Playstation or Xbox Support Website

For those who are using the PlayStation consoles, go to the PSN Store and click on the Support Tab. From there, click on PS Store & Refunds. For those who are using go to the Xbox Store and click on the Support Tab and choose Support Home. Click on the search tab, Refund, and choose what pre-ordered needs to be refunded

Scroll to the Bottom and Click on Contact Us

In the PS Store, at the bottom of the customer support page, click on Refunds. Select Cancel Pre-orders and click on contact us. For the Xbox store, the same method will be applied.

Choose to Submit a Ticket and Wait for a Response

Submit a Help Ticket and wait for a response that confirms a refund. Waiting is the hardest part as there is no guarantee that both Xbox or the PS store will issue a refund for you considering how strict they are when it comes to it.

Alternatively, Call Customer Support

You may dial also the PS and Xbox Support numbers for your area to get a refund for Hogwarts Legacy Pre-orders which you can also find on the Contact Us page on the official websites.

Can We Pre-Order Howarts Legacy Again

Players can attempt to re-order the game once it has been made available again in their respective stores. If their refund was credited back to them properly, they should have no problems purchasing the game again.

And that’s our guide on how Refund Hogwarts Legacy Pre-orders. If you find this guide useful, check out our other Hogwarts Legacy-related guides as well.