Updated – October 20, 2021 12:20 AM PT / 3:20 AM ET
The Central Europe, US East, South America, and Asia-Pacific Southeast regions will start New World Update 1.0.3 on October 19 at 10 p.m. PT (5 a.m. UTC). On October 19, US West will begin downtime at 11 p.m. PT (6 a.m. UTC). New World update 1.0.3 finally adds character server transfers, as well as menu improvements, bug fixes, and much more. However, we have to wait until the servers are back up.
There is an estimated five hours of server downtime, so we are hopefully looking at an ETA before 4:00 a.m. Pacific Time / 7:00 a.m. Eastern Time.
New World Character Server Transfers
To transfer your character to a new server, you must first log into your character via in-game store and claim your character transfer token. Check our step-by-step guide on the details on How to Transfer Characters in New World.
Previous Update – October 6, 2021 11:24 AM ET
As of October 6, 2021 at 11:24 AM ET, the New World servers are currently under maintenance according to the official Server Status page of New World. This is due to the fact that the latest patch just came out. The official New World Twitter page also stated 32 minutes ago they’re extending the maintenance due to some technical issues.
Original Story
New World is the newest (MMORPG) massively multiplayer online role-playing game, developed by Amazon Games Orange County, and publishedby Amazon Games. The game just launched yesterday, September 28, 2021. It was previously scheduled for release in May 2020 and August 2021, but was delayed.
Launch Day Issues
New World recorded an all-time peak of 707,230 PC players on Steam based on the New World SteamDB page, and with it being an MMORPG, when people flock in the same servers at the same time, these servers take the load and queue times increases.
Many users have reported long login queues on social media, and in the official New World Twitter several players were reportedly not even able to login for several hours.
Amazon has tried addressing these issues by adding more servers. But some players were concerned with the issue on locking characters to Amazon servers. Many of the players have characters that have already leveled a decent amount and do not want to reroll every time they have to log in.
But New World announced over at the New World Forums that players will be given an opportunity in the next 2 weeks to relocate their characters to a new server of their choice at no cost. There is no additional information on how to do this yet, or whether this is a one time free transfer, or if players can switch from different servers without losing progress.
Players are also petitioning for an Immediate Server Population Cap Increase. The New World Forums user named Dreiner has posted:
This is an official petition from your paying customers, worldwide, for the immediate increase in server population from 2,000 to 6,000 per server. Your server hardware and infrastructure are more than capable of handling 6,000 connections for each server.
As paying customers we DEMAND that you provide us what we paid for and that is to be able to play the game and not sit in a queue for hours on end.Regards,
Your paying customers.
New World Server Maintenance
Given that New World is developed by Amazon Games and that Amazon has a large number of servers scattered around the world, it should come as no surprise that there is a wealth of information to be found on New World servers. Players should go to the New World site, where they will find a live feed of important information.
If you need detailed information on server maintenance and downtime, go to the New World website or the New World Forums. Online games, such as MMOs, typically have weekly maintenance windows during which the game is taken offline so that the team can push out patches, fixes, and other updates to improve the play experience.
When Will New World Servers Be Back Up?
Most of the New World server issues are resolved within 2 to 3 hours hours.
If the servers go down for maintenance – which is unavoidable in online games – the New World site, will most likely be updated to reflect that.
The announced expected downtime is approximately 90 minutes. New Worlds for US-East downtime was scheduled between 1:00AM PT or 04:00AM ET and was resolved on Sep 29, 3:15AM PT.
Worlds have a maximum number of players. The average queue time does not imply that you will have to wait a hundred hours but rather it is a rolling calculation of how many people are allowed into the world as slots become available.
If no slots become available for a set period of time and more players continue to join a queue that isn’t moving at all – because no one is leaving the game – the wait time will naturally behave erratically.
